This Privacy Policy explains how Palace on Wheels Tour (palaceonwheelstour.com), operated by Colourful Indian Holidays, collects, uses, and protects information when you visit this website or contact us about a booking.
1. Information We Collect
When you use our enquiry form, WhatsApp, phone, or email to contact us, we may collect:
- Your name, email address, and phone number
- Your country of residence and travel preferences (preferred dates, cabin class, number of travelers)
- Any information you voluntarily provide in your message to us
We may also collect standard technical information automatically when you browse this site — such as your browser type, device type, and pages visited — through website analytics tools, in order to understand how visitors use the site.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and assist with booking your Palace on Wheels journey
- Communicate with you by phone, email, or WhatsApp regarding your booking
- Improve this website and our services
3. Sharing Your Information
We do not sell or rent your personal information to third parties. To process your booking, we may share necessary details (such as your name and travel dates) with the Palace on Wheels train operator (Rajasthan Tourism Development Corporation and Indian Railways) and other travel service providers directly involved in fulfilling your journey, solely for that purpose.
4. Cookies
This website may use cookies or similar technologies to remember your preferences and understand site usage. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
5. Data Security
We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete your information, subject to any legal or contractual obligations that require us to retain certain records.
7. Third-Party Links
This website may contain links to third-party websites (such as TripAdvisor or government tourism sites). We are not responsible for the privacy practices of those external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at info@palaceonwheelstour.com or +91-9929094862.